This section of the website explains how we use any personal information that you provide to us though this website or that we collect from you when providing our services.
We may change our privacy notices from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by the terms of this privacy notice.
For questions regarding this policy, contact us at sales@infrared-heating.uk
INFRAready as a data controller
We are the data controller for all personal information that we collect and process in providing services to our clients, administrating our business, engaging consultant lawyers and recruitment.
The data controller is INFRAready and we have overall responsibility for all personal information collected via this website.
What information do we process?
We process (collect, store, use) personal information about lots of different people for different reasons. We process personal information about our clients and other third parties we interact with either directly or through our website.
Personal information means any information relating to a living person that allows for that person to be identified, directly or indirectly. When you interact with us we may collect and process personal information that you supply or that we collect from publicly available sources.
We will process a wide variety of personal information but normally we will process: your full name, contact details and information necessary for you to become a client.
How do we collect personal information about you?
If you are a client we will often collect personal information directly from you and where we do you must ensure the information you provide is accurate and not misleading. If any of the information you provide us with changes then you must tell us so that we can update our records.
What legal basis do we have for processing your personal information
UK law requires us to have a lawful basis upon which to process your personal information and we will usually do this using one or more of the following:
- to perform a contract that we have we you or to take steps to enter into a contract (for example: so you can provide us with a service) with you;
- to comply with our legal obligations;
- to pursue our legitimate interests which is mainly to provide services to the public but would also include other general business interests; and
- for the establishment, exercise or defence of legal claims.
How long do we keep your personal information?
We only keep personal information for as long as we consider it reasonable to do so.
Where do we hold your personal information?
We hold personal data in the EU but there may be occasions where personal information is stored on computers outside of the European Economic Area (“EEA”). If we do this then we will ensure that similar protections are in place in that jurisdiction are imposed by the General Data Protection Regulation.
Marketing directly to you
We will only send you direct marketing if you have given your explicit consent to receive such materials. You can change your mind and withdraw your consent at any time if you want us to stop marketing to you.
Your information rights
You have the right to lodge a complaint with the Information Commissioner in respect of our processing of your personal information. You can find more details of this process at www.ICO.org.uk. If you would like to raise your complaint with us in the first instance, then please email us with details of your complaint at sales@infrared-heating.uk
You have rights under data protection laws including the right to:
- request from us access to, rectification of, or erasure of your personal information.
- request the restriction of any processing or to object to our processing of your personal information; and
- data portability.
Please email us at sales@infrared-heating.uk to exercise any of your rights. If you would like more information on your rights and how personal information must be processed then you can find out more at www.ICO.org.uk.
